We make every effort to ship merchandise as quickly and as accurately as possible. Most items are in stock for immediate shipment, however, order processing requires time and therefore it is not always possible to ship items on the same day your order is received. If you require a RUSH delivery, please try to place your order prior to 10:00 AM EST to allow us sufficient time to prepare the merchandise and paperwork. There is no guarantee we can ship on the same day, but the earlier we receive your order, the more likely we will be able to help you.
DROP SHIPMENTS No additional charge for drop shipments. Minimum order for drop shipments is $300.00 to a single destination.
SHIPMENTS WITHIN THE CONTINENTAL CANADA:
UPS & FedEx Ground: 2-5 Business Days (Hawaii & Alaska can only be shipped through any express service) UPS Red & FedEx Standard Overnight: Next Bus. Day
UPS Blue & FedEx 2Day: 2 Business Days
UPS Orange & FedEx Saver: 3 Business Days
Truck: Shipments over 200 lbs. (91 kg.) 2-10 Business Days.
All LTL Freight services guarantee 2-6 Business Days within the CANADA.
(Express service(s) provide PM delivery as well depending upon destination)
INTERNATIONAL SHIPMENTS: FedEx Int’l Priority: 1-3 Business Days
FedEx Int’l Economy: 3-4 Business Day DHL Express: 1-3 Business Days
UPS Express: 1-3 Business Days UPS Expedited: 3-4 Business Days
Ocean Freight: 25-30+ Days (varies upon freight service and destination)
Any import duties and taxes are the responsibility of the purchaser and will be collected at the time of delivery. Air freight rates will include insurance unless otherwise specified. BACKORDERS Shipments within the Continental CANADA: If we are unable to ship your order complete, we will back order items with a combined value of $50.00 or more. Items totaling less than $50.00 will be canceled. International Shipments: International backorders will be canceled.
Q1 AERO PRODUCTS, Inc. is not responsible or liable for damage or loss of merchandise in transit. Should this occur, DO NOT ACCEPT SHIPMENT WITHOUT PROPER NOTATIONS ON DELIVERY RECEIPT SPECIFYING DAMAGE OR LOSS. You must file your claim for damage or loss directly with the delivering carrier. We will be pleased to provide any and all assistance possible. RETURNS Claims for defective merchandise must be received within 30 days of the invoice date. Please check your merchandise as soon as you receive it. If an item is defective, please call us immediately with the invoice number, item number, and quantity so we can assign a return authorization number and arrange prompt replacement. We may ask to see samples prior to issuing a return authorization number. No returns will be accepted without written authorization. The RA# must be written clearly on the outside of each carton being returned. Merchandise returned to stock is subject to a 20% restocking charge, must be preauthorized, and must be shipped to our warehouse via prepaid freight. Special orders may not be returned.